Everything you need to know about Story Brand delivery, shipping charges, and receiving your order.
At Story Brand, we work to make every order simple, secure, and convenient. After your order is confirmed, we prepare your products and hand them over to our delivery partner for shipment.
Delivery time may vary depending on your location, courier operations, weather, holidays, and other circumstances outside our control.
We provide delivery services across Bangladesh. Delivery availability and estimated timing may depend on the customer's location and courier coverage.
Shipping charges are displayed during checkout before you complete your order. The applicable charge may depend on the selected delivery area.
Estimated delivery time can vary based on your delivery address and courier availability. Orders may take additional time during weekends, public holidays, campaigns, or periods of unusually high order volume.
While we try our best to deliver orders within the expected timeframe, delays can sometimes occur because of courier operations, weather, traffic, public holidays, incorrect addresses, unavailable recipients, or other circumstances beyond our reasonable control.
If there is a significant issue with your delivery, please contact us and we will assist you as much as reasonably possible.
Please check the package and product condition when receiving your order. If you notice a damaged, incorrect, or missing item, contact Story Brand as soon as possible so that we can review the issue according to our Return & Refund Policy.
Customers are responsible for providing accurate delivery information. If an incorrect or incomplete address or phone number causes a delivery problem, additional delivery arrangements or charges may apply where applicable.
Story Brand may update this Shipping Policy from time to time. Any updated version will be published on this page and will apply from the time it is posted.
If you have any questions about shipping or delivery, please contact Story Brand.
